NSI Housing Co-op must comply with the Information Privacy Act 2009 (Qld) and the Residential Tenancies and Rooming Accommodation Act 2008 (RTRA Act). These laws govern:

• What personal information can be collected

• How it must be stored and destroyed

• When and how it can be disclosed [rta.qld.gov.au]

RTA Privacy Plan for guidance. [rta.qld.gov.au]

 

From 1 May 2025, all applications must use the standardised Form 22. Key privacy-related points:

• Applicants must be given at least two ways to submit the form, one of which must not be restrictive (e.g., no fees or third-party platforms). [rta.qld.gov.au]

• NSI Housing Co-op may only request specific categories of documents (e.g., identity, financial ability, suitability) and must not retain copies unless the applicant consents. [reiq.com]

• Sensitive information (e.g., legal history, bond claims, breach notices) must not be requested

 

TICA and Tenancy Database Checks

When we use tenancy databases like TICA, you must:

• Inform applicants which databases you use and why

• Obtain signed consent before conducting a check

• Notify the applicant within 7 days if they are listed, including how to dispute the listing. [tenantsqld.org.au]

Listings must only occur after a tenancy ends and for lawful reasons (e.g., unpaid rent exceeding bond, QCAT orders). [rta.qld.gov.au]

 

Consent to Contact Previous Rental Organisations

NSI Housing Co-op must obtain written consent from the applicant before contacting previous landlords or agents. This is considered a disclosure of personal information, and under the Privacy Act:

• Consent must be informed and voluntary

NSI Housing Co-op must explain why the information is being collected and who it will be disclosed to